Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation not working

Hello, can someone help?

I created a simple automation that sets two date fields based on the priority.

It doesn't do anything. I don't see why. 

Do you?

Please see screenshots of 1) the automation and 2) the newly created issue (I created this one after having created the automation) that should have triggered the automation.

3 answers

Can you take a screenshot of what the values you're trying to set during the Edit action (Berwerken? Hey I learned some Dutch!)

@Darryl Lee 

Sure, see here:


Thanks. That looks right to me, so I'm not sure what the problem is.

One thing I might try is to add some Audit Log actions to be double-sure you're getting to certain points in the rule AND to validate the Smart Value output.

Screenshot 2021-01-24 at 11.43.26 AM.png

0 votes
John Funk Community Leader Jan 24, 2021

Hi Tim - Is there some other post function or automation that is setting the priority? I am thinking it might be a timing issue. Did you put Medium in the priority when you created it? 

(using another account but it is still me, the topic starter):

No, there is nothing that sets the priority. I have set it manually to Medium (well actually, that's the default). 

It is quite a simple automation, so that's why I am so suprprised it doesn't  work (and that I cannot find out why)..

Daniel Ebers Community Leader Jan 25, 2021

Could you please confirm of the custom field's type for "Vervaldatum"?
I tried your rule in my Cloud instance and it worked out with the "Due Date" field instead of Vervaldatum (I don't have it in my instance).

John Funk Community Leader Jan 25, 2021

@Daniel Ebers  - yes! That was going to be my next question  :-)

Like Daniel Ebers likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

750 views 12 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you