Automation Rule

[Casey Enderlein]

Hello,

Trying to capture an automation rule to flag "when issue status (e.g., in progress, done, ready for production, etc.) and resolution status (e.g., resolved) are not in sync > then send email to assignee". I am having trouble testing the rule I created... I have a test project I can use, however not sure to mark resolution as 'done'.

My rule is as follows:

1.) When issue transitioned (from any status to): ready for production, intake, intake pending, cancelled, test, on hold, awaiting approval, blocked, to do, intake hold

2.) Issue field condition: Resolution status equals 'done'

3.) Then send email: to notify assignee

Right now I have a task as 'in progress', and would like to mark as resolved to test this automation, however unsure how to make this task appear as 'resolved'?

[Kristján Geir Mathiesen]

Hi @Casey Enderlein 

You can add a transition screen to your transition (also loop back to that one transition) and on the transition screen, add the field Resolution. Then entering a value for the Resolution becomes mandatory.

HTH,
KGM

[Casey Enderlein]

thank you!