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Anonymous User Name

Darapu Rajesh Babu
Darapu Rajesh Babu August 11, 2016

Whenever an user updates an issue comments then the particular user name is not showing rather its showing as 'Anonymous'. Screenshot attached. Please help me on this issue.

image2016-8-11 19:19:58.png

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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August 11, 2016

Hmm. Can you confirm that the user is logged in? Also, check your permissions to see if comment permission is open to anyone.

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Darapu Rajesh Babu
Darapu Rajesh Babu August 11, 2016

Yes the user is logged in and also the permission is not open to everyone.

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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August 11, 2016

Is the comment added by a plugin? Or by the user on the UI? If it is the user, are there any error in the logs when the comment is added?

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Barnali Putatun1
Barnali Putatunda August 11, 2016

Comment is added by the user on the UI. And also I haven't seen the logs while user added the comment.

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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August 11, 2016

You need to check the logs while reproducing the issue. There has to be some changes in the system as this is not a normal behavior.

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MattS
MattS
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August 11, 2016

Also, which version of JIRA?

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