Agile Plug-In works not proper for IE7- > permission denied :-(((

Our client could not access the Agile-Plugin in a right way when he tries to go from Jira into Agile. The system gives an error-message (permission denied) As their company policy is to use IE 7 we have a problem to use Jira as collaboration-tool between them and us. Side-Notice: Agile/Greenhopper is on a actual Version. Do u have a clue?

1 answer

0 votes

I'm afraid you're probably stuck. It doesn't support IE7, and that's not going to change.

Outside the Agile/Jira problem... Your client needs to update their machines to run a proper supported browser. I can't emphasise that enough - IE7 simply isn't safe for them to be using and they need to change it as soon as possible.

Thanks, Nic for the quick answer! I understand this would be the solution and I will tell this the customer. Do you think interim our client could do something in IE7 within their browser-rights? Isn't it possible with this rights to allow especially the web-sites from Jira-Agile?

It depends. You've given us quite a vague description of the error, and we don't really know where it's coming from. It could be IE7 choking or that they've genuinely done something you've configured to disallow. I suspect it's IE7, and hence the answer is "no, they need to use a decent browser", but I'm not 100% sure without a full error message and a description of exactly what they're doing and your setup.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

618 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you