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After update to Version 8.13.1 No user can log in after the update

Ingo Schult
Ingo Schult Nov 10, 2020

We have update JIRA from Version 8.6.1 to 8.13.1. The update was successful, the server has started but no user can log in.

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Dirk Ronsmans
Dirk Ronsmans Community Leader Nov 11, 2020

Hey @Ingo Schult ,

Do they get any error?

Where exactly are they logging in? Through the dashboard gadget or through the upper right "log in"

Also, what directory are the users in? Internal or something else?

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Ingo Schult
Ingo Schult Nov 11, 2020

The problem could be solved. Errors were made during the update. The system is running perfectly again.

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Jira Software
Jira Software
DEPLOYMENT TYPE
SERVER
VERSION
8.13.1
TAGS
Community showcase
Chase Wilson
Chase Wilson
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Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

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