After restoring JIra, it constantly shows Errors on every action you take.

[emsto]

Whenever I try to filter issues or create an issue, or update an issue, Jira is doing it and yet it says that an Error occurred. 

Here's the error itself: 

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Uncaught TypeError: Cannot read property 'getIssueIdForKey' of undefined
   • Resource: https://recruitment.pfgbulgaria.com/s/652bbec769e88c3c7b48af83c2e55fcd-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/50ecdfa537e50bc58f0d9c096883a2fa/_/download/contextbatch/js/gh-rapid-exception,greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-...
   • Line: 8526
   • Column: 2160

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

Stack trace

• TypeError: Cannot read property 'getIssueIdForKey' of undefined
• at Object.GH.IssueOperationShortcuts.getSelectedIssueId (https://recruitment.pfgbulgaria.com/s/652bbec769e88c3c7b48af83c2e55fcd-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/50ecdfa537e50bc58f0d9c096883a2fa/_/download/contextbatch/js/gh-rapid-exception,greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-...)
• at Object.JIRA.IssueNavigator.getSelectedIssueId [as getIssueId] (https://recruitment.pfgbulgaria.com/s/652bbec769e88c3c7b48af83c2e55fcd-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/50ecdfa537e50bc58f0d9c096883a2fa/_/download/contextbatch/js/gh-rapid-exception,greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-...)
• at l (https://recruitment.pfgbulgaria.com/s/652bbec769e88c3c7b48af83c2e55fcd-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/50ecdfa537e50bc58f0d9c096883a2fa/_/download/contextbatch/js/gh-rapid-exception,greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-...)
• at Object.success (https://recruitment.pfgbulgaria.com/s/652bbec769e88c3c7b48af83c2e55fcd-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/50ecdfa537e50bc58f0d9c096883a2fa/_/download/contextbatch/js/gh-rapid-exception,greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-...)
• at j (https://recruitment.pfgbulgaria.com/s/b5d8f93927efb9905a080a95af3fd3d9-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:60:58)
• at Object.fireWith [as resolveWith] (https://recruitment.pfgbulgaria.com/s/b5d8f93927efb9905a080a95af3fd3d9-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:61:361)
• at d (https://recruitment.pfgbulgaria.com/s/b5d8f93927efb9905a080a95af3fd3d9-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:186:292)
• at XMLHttpRequest.b (https://recruitment.pfgbulgaria.com/s/b5d8f93927efb9905a080a95af3fd3d9-CDN/-yiu3kf/74002/8680bff2c0c151adb39bd5aa8e1e60c8/3f828a15d06ea8267219944df9c88ccf/_/download/contextbatch/js/_super/batch.js?locale=en-US:198:149)

[Prem Chudzinski _extensi_]

getIssueIdForKey comes from Atlassian. Rise a support ticket with them.

[emsto]

Thank you, I will try that. I already figure out that this issue occurs only when one specific add-on is turned on. I'm already communicating with the add-on provider as well. Unfortunately, I think that is something deeper and the problem is not caused from the add-on itself and no one else has the same issue.

[Prem Chudzinski _extensi_]

Open the developer console (F12 key) go to your board and check if the error is displayed in the console.

Greenhopper code (agile boards) hide most of errors. Some add-ons "restore" the error handing thats why some Jira errors may become visible to users.

Send me an email on pch@extensi.io and I'll try to help you.

[miikhy]

Hi Emil,

It seems like it's related to a conflict with a third party addon. Can you try Safe Mode from the UPM and disable/re-enable addons one by one to identify the culpit? Have you backed up all of your addons from previous install?

Thanks

Cheers

[emsto]

Thanks, I already looked up on that. I identified the add-on. I even uninstalled it and installed it again. 

We did a full recovery from our previous instance. We have 2 instances and the second one is fine, but this one has this issue since the restore.

[Prem Chudzinski _extensi_]

https://community.atlassian.com/t5/Jira-Software-questions/Error-occurred-on-GreenHopper-sprint-board-work-mode/qaq-p/191766

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