Action to add Request Participants - Automation for Jira add-on

[Jenifer Kuntz]

Is there any plan to be able to add Service Desk Request Participants as an action?

Thanks!

[Nick Menere · Accepted solution]

Hi Jenifer,

You can do this in Automation for JIRA with the "Edit Issue" action using the advanced field. We haven't got to adding it as a nice field yet but we are working on it.

Simply use something like this in the advanced section:

{
    "update": {
        "Request participants": [
            {
                "add": { "name": "admin" }
            }
        ]
    }
}

Substitute admin for the username of the person you want to add. You can also use smart values here to add users from a custom field or action.

Hope this helps.

Cheers,

Nick

[Laura Nelson]

Nick,

How do you add multiple request participants in the advanced section?

Laura

[Nick Menere]

Hey Laura,

This should work for you:

{
    "update": {
        "Request Participants": [
            {
                "add": { "name": "admin" }
            },
            {
                "add": { "name": "scott" }
            }
        ]
    }
}

Cheers,

Nick

[Laura Nelson]

That worked. Thanks Nick!

[Laura Nelson]

Nick,

I have one issue, if the Reporter is the same as the Request Participants I am trying to add the automation task fails.  So I have a list of 4 people that are added as request participants to every ticket that meets certain criteria.  Is there a way for it to continue even if the reporter is the same as the request participant? Or will I have to create rules for each of those instances?

Laura

[Dmitry Tyomkin]

Laura, for what it's worth, I solved same problem by adding participants in the ScriptRunner postfunction, where I check and do not add the reporter.

[Julian Castello]

Hello,

can we add a user as customer or just user with licence? Thanks!

[Piotr Janik]

Thank you, it works. But is it possible to use an array instead? This:

{
    "update": {
        "Request Participants": [
            {
                "add": [
                    { "name": "admin" },
                    { "name": "scott" }
                ]
            }
        ]
    }
}

 doesn't work. This:

{
    "fields": {
        "Request Participants": [
            { "name": "admin" },
            { "name": "scott" }
        ]
    }
}

 does work, but it's a "set" operation, not an update.

[info_intercomp_ru]

Guys!

Is it possible to user JSON like that (I need to add new Request participants to issue):

And I've got an error: (data was not an object (customfield_10108))

[Tim Nelson]

See Nick's comment above; basically, you need to set the "name" of the user, not just add them directly.