Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Creating Triggered Notifications

Hi, I'm hoping someone can help.

I have the Dev QA workflow set up for all of my projects. I need a notification setting up for when a ticket comes in from Jira Service Desk as a To Do. 


Ive been advised to do this

See Advanced workflow configuration - for more details. I would suggest for you to add a post function to *Fire a Issue Created event that can be processed by the listeners. 

I cannot figure out how to do this even with the link. We are using the Cloud version of Jira. 


1 comment

Rachel Wright Community Leader Dec 04, 2018

Hi @Melissa Brooker,

Here are my instructions for creating a custom notification.  The use case is a little different (notify QA that an issue is ready for testing) but you'll get the idea.

Adding a custom notification is a three step process.  In the example below, let’s add a custom notification called “Ready for Verification” in three steps.

First, create a new event, on the System > Events admin page, and select the “Generic” template.  The new event is now be available for use in a Notification Scheme.

new-event.pngSecond, add users, roles, or groups to the new event in the associated Notification Scheme.


Third, add a post transition, in the associated Workflow, to trigger the event notification.

new-verification-event-768x282.pngBut, with all that said, emails are so 1990!  ;)  Don't you get enough Jira email spam already? 

Why not just teach your users how to query for issues that matter to them?  You could also create a dashboard for them that shows all the relevant issues.  

Hope this helps or at least gives you some ideas!

Rachel Wright
Author, Jira Strategy Admin Workbook

Thank you Rachel. I have moved the Service Desk back to the Builds Workflow as a fix. I will have a look at this shortly.  Thank you!


Log in or Sign up to comment
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

298 views 13 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you