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Creating Triggered Notifications

Hi, I'm hoping someone can help.

I have the Dev QA workflow set up for all of my projects. I need a notification setting up for when a ticket comes in from Jira Service Desk as a To Do. 


Ive been advised to do this

See Advanced workflow configuration - for more details. I would suggest for you to add a post function to *Fire a Issue Created event that can be processed by the listeners. 

I cannot figure out how to do this even with the link. We are using the Cloud version of Jira. 


1 comment

Rachel Wright Community Leader Dec 04, 2018

Hi @Mel Brooker,

Here are my instructions for creating a custom notification.  The use case is a little different (notify QA that an issue is ready for testing) but you'll get the idea.

Adding a custom notification is a three step process.  In the example below, let’s add a custom notification called “Ready for Verification” in three steps.

First, create a new event, on the System > Events admin page, and select the “Generic” template.  The new event is now be available for use in a Notification Scheme.

new-event.pngSecond, add users, roles, or groups to the new event in the associated Notification Scheme.


Third, add a post transition, in the associated Workflow, to trigger the event notification.

new-verification-event-768x282.pngBut, with all that said, emails are so 1990!  ;)  Don't you get enough Jira email spam already? 

Why not just teach your users how to query for issues that matter to them?  You could also create a dashboard for them that shows all the relevant issues.  

Hope this helps or at least gives you some ideas!

Rachel Wright
Author, Jira Strategy Admin Workbook

Thank you Rachel. I have moved the Service Desk back to the Builds Workflow as a fix. I will have a look at this shortly.  Thank you!


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