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when Jira create ticket we need to triggered mail to all support team

arjun varma
arjun varma Nov 21, 2023

when Jira create ticket we need to trigger mail to all support team or specific DL group from Jira it is possible?

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Michel Neeser
Michel Neeser
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Nov 21, 2023

Hi @arjun varma

The easiest way to achieve this is to add the user group to the "Issue created" event in your notification scheme. You can find more information on this scheme here.

Let us know if that helps!

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arjun varma
arjun varma Nov 21, 2023

thank you for support it is working now.

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