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user selection is not working fine in customer portal for some users

Dears,

Iam using single user selection in some requests and from the customer portal for some users not all users is no working fine and it become like text entry not user selection 

the stange thing that it is for some users not all users !!!

is there any idea 

1 answer

1 accepted

5 votes
Answer accepted
Alex Koxaras Community Leader Sep 08, 2022

@Mohamed Saad Taha 

A single user field is always a single user field. It can't be a text. I believe what you want to say is that for certain users a dropdown for picking a user appear, but for other users this dropdown will not appear and he/she has to start typing a few letter in order to get possible results. Correct?

@Alex Koxaras 

50% Correct as eve they stat typing few letters it didn't show the possible letter 

even the filed shape is different as below screen shoots 

user selection issue.JPGuser selection issue_correct.JPG

Alex Koxaras Community Leader Sep 08, 2022

Are any of these "users" simple customers of the JSM project? And the others are agents?

Like Mohamed Saad Taha likes this

I got it, yes for simple user they cann't but for JSM agent they can 

How can I allow simple users to be able to select from dropdown 

Alex Koxaras Community Leader Sep 08, 2022

Try this solution.

Like Mohamed Saad Taha likes this

@Alex Koxaras 

Thanks alot it is working fine now 

Like Alex Koxaras likes this
Alex Koxaras Community Leader Sep 08, 2022

Good to know!

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