use different email addresses

[Evert Morren Atlas Admin]

At the moment we have one service team, with one email address it.servicedesk@..... to which can send requests.

We will create some extra teams within the same project. We will create an email address per team. Based on the email address the issues must be assigned to the specific team.

How can I create more email addresses or if not possible how can I realize this in another way? I have already tried mail forwarding, but then the reporter is changed.

[Joel Garner]

If you're using Outlook, one of the rules is "Redirect". This actually bypasses the original recipient and sends the email to the address you input.

So for example, if you set this up to redirect to 'support@yoursite.atlassian.net', the tickets will be logged by the original sender, as opposed to 'it.servicedesk@...'.

You can set as many addresses to do this.

[Mikael Sandberg]

A JSM project can only have one email address associated with it, but you can work around it by forwarding to it from other email addresses. I have a project that have 3 different email addresses that is forwarding to it and then I am using automation to set the component based on what email address was used (it is added as request participant).

[Evert Morren Atlas Admin]

Hi Mikael, Do you have an example of the automation you have made. I did not succeed to create a working automation for this.

Regards,

Evert

[Mikael Sandberg]

Here is the automation that I have in place for our benefit email:

[Evert Morren]

Thanks for answering.