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update linked ticket

Hi,


Is it already possible to. update linked JIRA ticket through JSD automation? When  JSD ticket is assigned to a assignee, I want to update the linked JIRA ticket with the same assignee. 

 

Looks not that difficult, but seems to be..

1 answer

0 votes

@Daan Gönning

 

That is possible to do. How likely is it that you'll be linking between projects? The reason that I ask is that when a rule spans more than one project, you'll likely run out of automation executions (you only have 1000 a month) during the course of the month. I can show you how to write a rule, but if you are linking between projects it might not be a workable solution.

Thanks,

Kian

Yes, there will be linked between a JSD project and a JIRA project. So it's between them. 

Can we upgrade the 1000 automations? not sure if we exceed them, though. 

The only way to upgrade them is to purchase a premium subscription. If you do that, you get 1,000 global executions/user/month.

 

Thanks,

Kian

Thanks @Kian Stack Mumo Systems ! can you help me out with the rule? 

So when we exceed 1000 (not every likely), the automation does not work anymore. No workarounds at all?

@Daan Gönning, sure. Let me do that for you. 

 

Try something like this: 

Screen Shot 2021-01-27 at 9.30.28 AM.png

You can customize the link type you want it to update, or you can leave it so it does that for all.

The condition that I put in is so that it'll only trigger in one direction.

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