ticket update won't send email to clients/customers

Mario Colombino
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October 4, 2023

If i insert comment in a ticket, the customer supported won't be notified,

This led me to use an external email to update the user.

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Ste Wright
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October 7, 2023

Hi @Mario Colombino 

Is this just one customer or multiple?

If one, I'd get the customer to check their spam box.

If multiple, I'd check customer notifications on your JSM Project first - and ensure these are set up to send emails as required.

Ste

Mario Colombino
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October 12, 2023

Thanks @Ste Wright i'm afraid i'd have to set my account as a global admin of the project. Am i right? in this case i will have to report the issue to the project manager.

Kind Regards

 

Mario

Ste Wright
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October 14, 2023

Hi @Mario Colombino 

It depends - these could be Project Admin settings, or Product Admin - perhaps contact your IT Team / Support Team internally?

Ste

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