If i insert comment in a ticket, the customer supported won't be notified,
This led me to use an external email to update the user.
Is this just one customer or multiple?
If one, I'd get the customer to check their spam box.
If multiple, I'd check customer notifications on your JSM Project first - and ensure these are set up to send emails as required.
Ste
Thanks @Ste Wright i'm afraid i'd have to set my account as a global admin of the project. Am i right? in this case i will have to report the issue to the project manager.
Kind Regards
Mario
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
It depends - these could be Project Admin settings, or Product Admin - perhaps contact your IT Team / Support Team internally?
Ste
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.