Ticket conditions raised are not reflected accurately between ticket in Jira, and email notice. The ticket show a severity level of 4 for example and the priority level will show urgent (it should show medium).
Severity is not a default system field. So I’m assuming that you have a custom field for this. As such it is not gonna be in sync with priority unless you create some sort of automation to force that.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.