the severity level does not align with the priority level on tickets

[jlee]

Ticket conditions raised are not reflected accurately between ticket in Jira, and email notice.  The ticket show a severity level of 4 for example and the priority level will show urgent (it should show medium).

[Jack · Accepted solution]

Severity is not a default system field. So I’m assuming that you have a custom field for this. As such it is not gonna be in sync with priority unless you create some sort of automation to force that.