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the severity level does not align with the priority level on tickets

Ticket conditions raised are not reflected accurately between ticket in Jira, and email notice.  The ticket show a severity level of 4 for example and the priority level will show urgent (it should show medium).

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Answer accepted
Jack Community Leader Jun 23, 2021

Severity is not a default system field. So I’m assuming that you have a custom field for this. As such it is not gonna be in sync with priority unless you create some sort of automation to force that.

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