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support board customer doesn't get email notifications

Aik Werner
Aik Werner
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April 23, 2024

Hi, 

A customer says that notification emails are not received on support tickets not even on spam. 

How can I check wether notification emails were sent to customer?

 

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Rohan
Rohan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 23, 2024

Hey Aik, in this case, please raise a support request to Atlassian and the support engineers can check and confirm if the address added to the suppression list or not. 

 

https://support.atlassian.com/jira-software-cloud/

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