stakeholders roles in the projects

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January 31, 2025

 

 

Hi, I have the following issue. Atlassian has several types of roles: Partner and User. When adding them to a JSM project, I face the problem that without the Service Desk Customer role permission, users in the Partner group cannot submit requests. However, if I grant them this role, they gain the same ability to submit requests as regular Users. The only solution I see is to restrict Request Types by role. But is there a way to bypass this, for example, by granting the Service Desk Stakeholders role in the project? Perhaps in the future, there will be functionality to differentiate between users?

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