setting up customers..

Kimberly DeLeon
Contributor
January 18, 2024

When setting up customers, it seems I'm locked into putting in an email address. I don't have a single customer who communicates with my team via email.  Our customers communicate via slack and signal.  How can I set up customers without being locked into entering an email address?  

I almost feel I need to just create a drop down list.

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Answer accepted
Nic Brough -Adaptavist-
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January 18, 2024

Welcome to the Atlassian Community!

Jira needs the email to uniquely identify a customer so that they can email them back about their requests.

You could hook it up to Slack and/or Signal so that it posts responses there too, but you still need their emaili address to identify who to talk to.

Kimberly DeLeon
Contributor
January 19, 2024

Great, Thank you!

1 vote
Answer accepted
Joseph Chung Yin
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January 18, 2024

@Kimberly DeLeon -

Welcome to the community.  Email address is an essential element of customer account in JSM.   It serves as an unique identifier for a given customer account. I agreed fully with what @Nic Brough -Adaptavist- stated.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Kimberly DeLeon
Contributor
July 24, 2024

Thank you!!

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