Dear Community,
I have the following issue:
I have a custom field (user picker) which I query when creating an issue. In an automation, I have a variable that converts the value of the custom field into a smart value:
I now want to use this smart value to create a comment in the ticket:
but instead of the name I only get an ID:
I can`t find the option to resolve the ID as a name.
Maybe the Smartvalue or variable is set wrong?
Originally I wanted to query the request participant as a field in the request form, but this is only visible in the issue view. Maybe you have a better idea on the basic topic?
I found a solution that works for me. Checking the issues values with this help: Find all available smart values for a Jira issue | Cloud automation Cloud | Atlassian Support
I found all values of the custom field:
And so I was able to configure the smartvalue with displayname instead of the ID:
{{issue.customfield_10147.displayName}}
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