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"Future feedback" for us but customer sees "Done"

Zandra Friman
Zandra Friman November 6, 2023

Hi,

how can I change so that my customer sees another status?

If we set an issue to "Future feedback" we dont´want our customer to see Done.
I know that I´ve change statuses before but I can´t find the way back :)

 

BR Zandra

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Florian Bonniec
Florian Bonniec
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November 6, 2023

Hi @Zandra Friman 

 

You can change the status mapping for the customer in the JSM config (request type)

https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/

 

Regards

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Zandra Friman
Zandra Friman November 6, 2023

Perfect! Thank you very much! Now I have been able to change to the right status and I am saving the description!

Have a great evening!

Best regards Zandra

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