Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

"Bug" form doesn't show up on the Help center page.

The "bug" form that was available previously, now doesn't show up. There are only "Feature" request form and "Service" request form. 

On entering the right credentials it says that the request type doesn't exist. Logging in doesn't help either - the "Bug" form doesn't show up.capture_20211222125551142.pngcapture_20211222125657355.png

2 answers

2 accepted

4 votes
Answer accepted

Hi @Tuyana 

Looks like the request type is missing/deleted or it's not mapped to show on the portal.

Are you the project admin of that service desk project ? then you can check this by Navigating to project settings --> Request types.

Please check this link too troubleshoot this issue



Thank you for the prompt response.

2 votes
Answer accepted

@Tuyana -

Welcome to the community.  You will need to check to see if the "Bug" request type/form is configured in your JSM project.  Maybe it was hidden by the project admins.

If the "Bug" request type/form is setup (or un-hidden), then you will see it in the portal UI.

I agreed with what @Vishwas N M mentioned.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Got it. Thank you for the prompt response.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

779 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you