"Bug" form doesn't show up on the Help center page.

[Tuyana]

The "bug" form that was available previously, now doesn't show up. There are only "Feature" request form and "Service" request form. 

On entering the right credentials https://grapeseed.atlassian.net/servicedesk/customer/portal/1 it says that the request type doesn't exist. Logging in doesn't help either - the "Bug" form doesn't show up.

[Vishwas · Accepted solution]

Hi @Tuyana 

Looks like the request type is missing/deleted or it's not mapped to show on the portal.

Are you the project admin of that service desk project ? then you can check this by Navigating to project settings --> Request types.

Please check this link too troubleshoot this issue 

https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html

Regards,

Vishwas

[Tuyana]

Thank you for the prompt response.

[Joseph Chung Yin · Accepted solution]

@Tuyana -

Welcome to the community.  You will need to check to see if the "Bug" request type/form is configured in your JSM project.  Maybe it was hidden by the project admins.

If the "Bug" request type/form is setup (or un-hidden), then you will see it in the portal UI.

I agreed with what @Vishwas mentioned.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Tuyana]

Got it. Thank you for the prompt response.