Community
Q&A
Jira Service Management
Questions
problem with displaying attachments on the portal

problem with displaying attachments on the portal

Hi. After upgrading Jira from 7.11 to 8.5.3. I found the following problem. When adding a file to the attachment field and click Share with customer, the link to the file is not added to the comment field, because of this, the file on the portal is not available. Help solve this problem.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Hi Yuriy,

IMHO you need to manually add the link to the comment, at least this is what we do in standard Jira Service Desk.

Normally, we would add a reply and refer to the attachment in the text.

Cheers,

Kirstin

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi Kirstin,

Thanks for your recommendation. This problem is discussed here

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Was this helpful?

Thanks!

Jira Service Management

TAGS