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problem with customer invitation email language

Ken Poon June 18, 2024

Hi,

I setup a service management project originally in English, then I added and switch to French as default language. I have done most translation of status, etc. But there's one thing I am not able to do:

The email notification, the invitation email seems to be always in English only, vs other notifications are bilingual.

Since I am testing on a free plan, I can't modify the template, but should it be automatically be translated ? How can I make sure it send out in French?

Screenshot 2024-06-18 at 10.12.19 PM.png

1 answer

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Chrissy Clements
Community Leader
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June 18, 2024

Hey Ken,

Email templates and customer notifications can be modified in the language support section.

Project settings > Language support > Language then scroll to the bottom of the page and you should find it in the left hand menu.

What language do you have your personal preferences set to display?

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