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problem with admin account

Prachya Gorpisarn
Prachya Gorpisarn
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January 13, 2025

Hi we try to recover the account and got this screen, but no email comes, what should we do ?messageImage_1736825537932.jpg

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John Funk
John Funk
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January 13, 2025

Hi Prachya - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to have them check if the email address is on Atlassian's suppression list for some reason. 

https://support.atlassian.com/contact/#/

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