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problem when trying to access email configuration on customer channels

Tiago Luiz Boaretto August 1, 2024

 

I need to edit the email configured in the client's channels,

but when I try to access the screen it shows the message

"This project is not available"

 

Has anyone had this kind of problem, could you help me?

 

Screenshot_1.pngScreenshot_2.png

2 answers

0 votes
Tiago Luiz Boaretto August 2, 2024

I opened a request with them and managed to resolve it.


With my free Jira account, I needed to switch to the standard account to be able to open the ticket with them (I don't know if there is another way).


The problem was with my user I was only defined as an administrator and to be able to access these parts that were failing I had to be defined as an agent as well.

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 1, 2024

Hi @Tiago Luiz Boaretto , I have not seen this. Can you access by going into the project settings > email requests?

Tiago Luiz Boaretto August 1, 2024

Hi @Jack Brickey in  project settings > email requests

I have the same problem

 

Screenshot_3.png

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 1, 2024

Ok so is everything else working in the project? Can you create, view issues? Also, there is a link in your image. What does is state and where does it take you?

Tiago Luiz Boaretto August 1, 2024

 

This link?

opens the list of existing projects

 

 

Screenshot_4.pngScreenshot_5.png

 

 

 

 

Tiago Luiz Boaretto August 1, 2024

I can create edit and delete items, it is in the configuration tabs that seems to be the problem.
I created a video showing the navigation in the project

 

https://youtu.be/SHOK8RqQQgc 

Adolfo Casari
Rising Star
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August 1, 2024

@Tiago Luiz Boarettoi suggest you to open a request to Atlassian Support. Maybe there is a conflict with some addon.

Like Tiago Luiz Boaretto likes this
Tiago Luiz Boaretto August 2, 2024

I opened a request with them and managed to resolve it.


With my free Jira account, I needed to switch to the standard account to be able to open the ticket with them (I don't know if there is another way).


The problem was with my user I was only defined as an administrator and to be able to access these parts that were failing I had to be defined as an agent as well.

 

 

Adolfo Casari
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 2, 2024

@Tiago Luiz BoarettoThe message you got is wrong and/or poorly translated to portuguese. I tested it in Data Center and I get one the tells what the problem is:

imagen.png

Tiago Luiz Boaretto August 4, 2024

@Adolfo Casari Hmm true it looks like that

Thank you for your help

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