out of office/vacation settings

[Bünyamin]

Hi,

How do I set my status "ticket cannot be assigned" When I'm out of the office or on vacation?

[Christian Reichert (resolution) · Accepted solution]

Hi @Bünyamin ,

Peter's link went to a server add-on.

We do have something similar for Jira Cloud - https://marketplace.atlassian.com/apps/1218305/out-of-office-assistant-for-jira-cloud?hosting=cloud&tab=overview

Hope that fill's your need and you give a test drive. We are also always keen to learn about any missing features or suggested improvements.

Cheers,
Christian

P.S. Full disclosure: I work for resolution, a marketplace vendor

[Peter Bengov · Accepted solution]

Hi @Bünyamin

There is no out-of-the-box way to do so just yet. If these people can contact you as admin before in order to set different rules on assignment (to someone else) or maybe an automation rule which will comment on each ticket which is waiting for that person for a specified time - you are good. 

Otherwise, you might end up using plugins. Looks like there is something at the marketplace. NOTE - I haven't tested this and can't endorse it: https://marketplace.atlassian.com/apps/1211752/out-of-office-assistant?hosting=server&tab=overview

[Bünyamin]

Thanks Peter.)

[Kate Goldsmith]

One of the issues we often face is that someone gets tagged in the ticket comments while they are OOO as well, it would be really cool if there was a way for people to see that person is unavailable when tagging or something like it grey's out so that they know to tagg someone else who is able to address. 

[Jason Weddell]

On my team, we have back-ups for roles that might be on leave. I made an automation to assign a specific user, then, if the 'assign' field is blank (due to the user being inaccessible as IT has termed them 'on leave'), assign the backup.

There might be other conditions present that make our use cases different, but this helped for our.

[John Louise De La Rosa]

Hi Jason, how did you determine whether a user is inaccessible or on leave?

[Jason Weddell]

We revoke permissions for users who are out of office for an extended period. When those permissions are revoked, that User's JIRA account seems to default to a state that is invalid according to our automations - their username on their account is replaced with what appears to be a GUID of some kind.

I have a rule that says "IF X, then ASSIGN USER B. THEN, if ASSIGNEE is BLANK, ASSIGN USER C." If User B is OOO, when this rule will triggers, it attempts to assign User B and fail. The rule checks itself to see if Assignee is blank, and then assigns User C.

When User B returns from their time off, We reactivate their permissions and the rule will Assign User B as expected in future cases.

[Prathim Mukherjee]

So, basically we have to do with a marketplace add on and there is no out of the box feature that will help us to set up OOF , correct?

[raj shaswat]

I was also looking for the options of out of office but did not find anything apart from Jira external plugins but it has to be done by Admin .

But as Jira is providing SDK to do automation I tried that and it was easy integration.

https://youtu.be/5FInQWIBdLU

anyone can develop on their own with basic knowledge of programming.

even I did some feature where it will read issue description and some combination to assign task to the backup you have provided or assign it back to reporter in case it does not find correct match.