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out of office/vacation settings


How do I set my status "ticket cannot be assigned" When I'm out of the office or on vacation?


3 answers

1 accepted

2 votes
Answer accepted

Hi @Bünyamin

There is no out-of-the-box way to do so just yet. If these people can contact you as admin before in order to set different rules on assignment (to someone else) or maybe an automation rule which will comment on each ticket which is waiting for that person for a specified time - you are good. 

Otherwise, you might end up using plugins. Looks like there is something at the marketplace. NOTE - I haven't tested this and can't endorse it:

Thanks Peter.)

Hi @Bünyamin ,

Peter's link went to a server add-on.

We do have something similar for Jira Cloud -

Hope that fill's your need and you give a test drive. We are also always keen to learn about any missing features or suggested improvements.


P.S. Full disclosure: I work for resolution, a marketplace vendor

0 votes

One of the issues we often face is that someone gets tagged in the ticket comments while they are OOO as well, it would be really cool if there was a way for people to see that person is unavailable when tagging or something like it grey's out so that they know to tagg someone else who is able to address. 

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