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Hello @Peter Davis
Can you show us the setting in the Notification Scheme for the Issue Created event?
Can you confirm for us that your Service Management project is a Company Managed project as opposed to a Team Managed project? That information will display at the bottom of the navigation panel on the left when you are viewing the project.
Do you receive other notifications from the Jira instance?
Have you used the Notification Helper to confirm that Jira is correctly configured to send you notifications when issues are created in the specified project?
If it is unchecked then you will not get emails, via the Notifications Scheme, for any issue changes triggered by you and that includes issue creation.
If you are an admin for the project you could circumvent that by creating an Automation Rule to send you email for issues you create.