notifications not sending when new issue created

Peter Davis
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September 24, 2023

I added a notification to the scheme for my service project, 3 in fact and I still get no email when a user creates an issue via email.

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Trudy Claspill
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September 24, 2023

Hello @Peter Davis 

Can you show us the setting in the Notification Scheme for the Issue Created event?

Can you confirm for us that your Service Management project is a Company Managed project as opposed to a Team Managed project? That information will display at the bottom of the navigation panel on the left when you are viewing the project.

Do you receive other notifications from the Jira instance?

Have you used the Notification Helper to confirm that Jira is correctly configured to send you notifications when issues are created in the specified project?

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Peter Davis September 25, 2023

Screen Shot 2023-09-25 at 12.57.30 PM.png

Peter Davis September 25, 2023

Its a company managed project and notification helper says I should be getting notified. I do receive an email notification when I email the board email address as a customer.

Trudy Claspill
Community Leader
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September 25, 2023

Have you checked your Personal settings to confirm this box is checked?

Screenshot 2023-09-25 at 10.36.23 AM.png

Peter Davis September 25, 2023

It is not checked but I don't really want that many emails; Just when its created.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 25, 2023

If it is unchecked then you will not get emails, via the Notifications Scheme, for any issue changes triggered by you and that includes issue creation.

If you are an admin for the project you could circumvent that by creating an Automation Rule to send you email for issues you create.

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