You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
When we checked the Jira ticketing system, when a customer raises an issue, and an agent works on it, if a second agent works, he can also work on same ticket without knowing that they are working on same ticket, and he can close it without knowing of another agent... So, please assist me in resolving this. If an agent is working on a ticket, the ticket cannot be edited by another agent at the same time. The customer also knows who replies to or closes their ticket. It demonstrates an anonymous user.