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notification email not working when added a request participants


I have the default notifications options and when I add people as request participants they dont receive and email that they have been added to the ticket. 

Where can I verify the configuration/options of the notifications.

I didn't change nothing on the notifications options. Everything is by default


1 answer

1 accepted

2 votes
Answer accepted

Hi @Emmanuel F-D,

You can check the customer notifications in the project settings:


Is the "Participant added" notification enabled? If so, the next step is to check the notification itself by clicking on "Edit":


Is the notification configured to be sent to "Added participants"?

Hope this helps,

- Manon

@Manon Soubies-Camy  yes, participant added in project settings is enabled and in the the notification itself I have the same options activated like your screenshoot.

How can I verify if the notification is configured to be sent to "Added participants"?

Hi @Emmanuel F-D, you can verify it by clicking on the "Edit" button next to the "Participant added" notification.

@Manon Soubies-Camy Everything seem correctly configured when I click the "Edit button"


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