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new users are not receiving invitation mail

Hello guys,

for some reason the user I added yesterday didnt get any invitation email. So I removed him and added him back but still he doesnt get an email. We also checked our licences there shouldnt be any problem.

What else we have to check?

2 answers

1 accepted

3 votes
Answer accepted
Daniel Eads Atlassian Team Dec 17, 2021

Hi @Sinemnur Dasdemir ,

If this particular user's email address is on your domain and the name portion starts with an 's' and ends with a 'k', we've resolved the problem for that email address by removing it from an internal suppression list.

Office365 bounced an email back from that address yesterday with an "access denied" error. Our mail service stops trying to deliver additional emails to addresses that present this type of bounce. For more information about the error and how to prevent it from happening again, please check out Unblocking Office365 emails for Atlassian Cloud .

Assuming that is indeed the correct email address for the user, you'll want to first follow the instructions in the article, and then resend the invitation once more.

Thanks,
Daniel Eads | Atlassian Support 

Hi @Sinemnur Dasdemir  

Have you looked in the SPAM and Junk folders? 
Is the email for sure correct?

HTH,
KGM

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