My main problem: I don't understand how all Atlassian Products work together.
I understand some products. Confluence - is a wiki. Jira is for tickets. Opsgenie - 24x7.
I don't understand what Jira Service Management or Service Desk does. And how all of those products work together.
We are an IT Consulting firm. We want to build a better way how we process support requests. We want a way to manage work from the time ticket shows up, up to all the way until that work gets billed for.
I don't think our problem is unique. I see Atlassian servicing support requests with a nice flow. We want something similar.
Here are more details:
Some work comes in as client requests (emails, calls, meetings), and some we discover on our own (manually or using our monitoring tools).
Some requests are urgent and some are not. So we need a way to intake normal requests which simply would become JIRA tickets, and some need to hit OpsGenie and wake someone up.
Can you help? Is there someone I can talk to?
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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