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@mention no email is send

Hello all,
I administer the JIRA software in our company. Now I have recently with an employee the problem that when he is mentioned via @mention in comments no email is received. Internally via the bell icon is displayed to him but that he was mentioned. He also has access to the ticket. In fact, the account is set up exactly the same as other employees. They receive the mail as well.

Does anyone have the same problem and can help me.

Many greetings
Tobias Plankl

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