Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,552,979
Community Members
 
Community Events
184
Community Groups

@mention no email is send

Tobias Plankl
Tobias Plankl Aug 31, 2022

Hello all,
I administer the JIRA software in our company. Now I have recently with an employee the problem that when he is mentioned via @mention in comments no email is received. Internally via the bell icon is displayed to him but that he was mentioned. He also has access to the ticket. In fact, the account is set up exactly the same as other employees. They receive the mail as well.

Does anyone have the same problem and can help me.

Many greetings
Tobias Plankl

Answer
Watch
Like Be the first to like this
116 views

1 answer

0 votes
Stephen Wright _Elabor8_
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jan 15, 2023

Hi @Tobias Plankl 

Is the user still experiencing this issue?

If yes, I'd recommend they check their personal settings to see if the relevant notification settings for their user are switched on.

To do this...

  1. Go to the Profile Icon (top-right corner) > Personal Settings
  2. Ensure under Get email updates for issue activity when: that the option Someone mentions you is checked

Let us know if this helps resolve the issue!

Ste

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events