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link betwen assignee and support group

Kishor Mudhili
Kishor Mudhili Oct 08, 2023

hello Team,

I know we don't have relationship between support group and assignee in JSM,

but lot of customers not satisified. is there any way to do some customization ??

or any 3rd party plug-in are there to achive this ??

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Bert van Dijk _TMC_nl_
Bert van Dijk _TMC_nl_
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Oct 09, 2023

Hi @Kishor Mudhili ,

Could you use automation for this? With automation, you can select the support group based on assignee. The support group could be chosen based on customer/organization value for example.

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Kishor Mudhili
Kishor Mudhili Oct 09, 2023

can u please explain bit more. im not aware of that one and I'm now to JIRA 

i used to service-now :):):)

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