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licensing requirements for change management requesters

Tristan Delaney
I'm New Here
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May 12, 2024

Hello

Is there a licensing requirement to allow people to raise change requests?

 

In Freshservice ITIL anyone can raise a request and interact with the ticket as the requester

 

Thanks in advance

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Dirk Ronsmans
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 13, 2024

Hi @Tristan Delaney ,

Simply raising a request (no matter what type of request it is) through the JSM portal does not require a license.

The person will be considered a customer and those are unlicensed users.

The same goes for people that need to approve items if they only need to do that, they don't consume a license.

Tristan Delaney
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 13, 2024

thats great, thank you

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