We invited several people at a company to set up a JSM account- some set up their account and some did not. If a ticket is created and chooses to "share with" the company- do the people who have not set up their account in JSM still get notifications about jira tickets submitted?
Hi @Deb Keene ,
Regardless of whether someone is a customer, agent, or admin, they will receive customer notifications if they:
Raise a request
Are added to the Reporter, Approver, or Request participant field on a request and have verified their email address
Belong to an organization that has allowed customers to share requests with each other, and have a request shared with them
Are a customer (not an agent or admin) and they post a public comment on a request
More details in https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/
Thanks- I want to make sure I am understanding- on our page "projects/(the name of our project)/customers- we have different customers listed and under the customer we have people listed that we have sent invites to so they will set up an account in JSM and be able to use site. When we send an invite, but person has not set up their account yet- the column "status" has that person as invited- but they are not active. Do the people with status "invited" get notified of tickets if the ticket requestor choose to share the ticket with their organization? Or are only the people who have set up an account in JSM notified of the ticket submission?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.