jsd-awssc-app.services.atlassian.com’s server IP address could not be found.

[Ronald Pirela]

When a user enters our space to generate a ticket on our Service Desk platform, the following error message appears on the form

jsd-awssc-app.services.atlassian.com’s server IP address could not be found.

I was observing and it is in a specific form, I checked in another form and this error does not appear

[Dave Rosenlund _Trundl_]

Welcome to the community, @Ronald Pirela  👋

I think someone entered the wrong URL into your JSM configuration, somewhere. 

The url should probably end with ".net" (not ".com").

Hope this helps,

-dave

[Ronald Pirela]

Ok Dave, thank you very much for your response, I will review it and contact you for any additional support.