Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

jira service management cloud can i get approval from AD? Edited

There are any way to assign the approver according to AD data: take the manager defined in AD.

2 answers

1 accepted

0 votes
Answer accepted
Guilhem Dupuy Community Leader Dec 14, 2020

Hi there,

You can indeed achieve that using ScriptRunner for Jira which among lots of other things allow you to implement fields that you can link to an AD.

This type of field is called Single LDAP Picker.


Let me know if it helped,


Hi Guilhem! Thanks! Yes is a good option, but we do not have ScriptRunner. Thanks!

0 votes

Hello @Celeste D_Alessandro,

Thank you for reaching out to Atlassian Community!

Allow me to jump in and share with you a workaround where you can add a specific list of approvers. This, however, will only allow filtering users from a specific group on user management and works on Classic projects only.

Hope this helps!


Thanks Angelica! But my customer need to take the "administrator" (or boss) of each Customer, and there were a lot of person. 


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

162 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you