jira service management cloud can i get approval from AD? Edited

[Celeste D_Alessandro]

There are any way to assign the approver according to AD data: take the manager defined in AD.

[Guilhem Dupuy · Accepted solution]

Hi there,

You can indeed achieve that using ScriptRunner for Jira which among lots of other things allow you to implement fields that you can link to an AD.

This type of field is called Single LDAP Picker.

Let me know if it helped,

Guilhem

[Celeste D_Alessandro]

Hi Guilhem! Thanks! Yes is a good option, but we do not have ScriptRunner. Thanks!

[Angélica Luz]

Hello @Celeste D_Alessandro,

Thank you for reaching out to Atlassian Community!

Allow me to jump in and share with you a workaround where you can add a specific list of approvers. This, however, will only allow filtering users from a specific group on user management and works on Classic projects only.

•  How to add a specific list of approvers

Hope this helps!

Regards,
Angélica

[Celeste D_Alessandro]

Thanks Angelica! But my customer need to take the "administrator" (or boss) of each Customer, and there were a lot of person. 

Regards!