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issue with assist / jira conversational bot

Chris Scott
Chris Scott
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May 24, 2023

we have Jira service manager,  and have connected halp/assist to teams.

 

however when i type anything from a test acc in teams to it i get this message.

 

Sorry, I didn't understand that message

If you would like to see a list of all Assist's capabilities, please type "@assist help".

and when i type that in i get this message below and this just goes around in circles.

 

Here's what I can do:

Raise requests with Assist via the compose box, the message extension, or the message action capabilities.

where can i resolve this ?

 

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 24, 2023

Hi @Chris Scott and welcome to the community,

Please have a look at the documentation https://support.atlassian.com/jira-service-management-cloud/docs/receive-and-manage-requests-in-chat/

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
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AUG Leaders

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