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issue with assist / jira conversational bot

Chris Scott May 24, 2023

we have Jira service manager,  and have connected halp/assist to teams.

 

however when i type anything from a test acc in teams to it i get this message.

 

Sorry, I didn't understand that message

If you would like to see a list of all Assist's capabilities, please type "@assist help".

and when i type that in i get this message below and this just goes around in circles.

 

Here's what I can do:

Raise requests with Assist via the compose box, the message extension, or the message action capabilities.

where can i resolve this ?

 

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 24, 2023

Hi @Chris Scott and welcome to the community,

Please have a look at the documentation https://support.atlassian.com/jira-service-management-cloud/docs/receive-and-manage-requests-in-chat/

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