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I am trying to use {{issue.affectedServices.name}} in automation that sends an email but it shows up blank in email.
Automation email:
"
<strong>New Incident: {{issue.summary}} reported by {{issue.reporter.displayName}}</strong>
Date and Time: {{issue.Time of Occurrence}}
Duration: {{issue.Duration}} minutes
Services Impacted: {{issue.affectedServices.name}}
Impact: {{issue.Impact}} - {{issue.Impact Description}}
Summary: {{issue.description}}
Resolution Details: {{issue.Resolution Details}}
Timeline: {{issue.Timeline}}
Investigation: {{issue.Investigation}}
Next Steps: {{issue.Next Steps}}
"
Email recieved:
"
Duration: 119.0 minutes
Services Impacted:
Impact:
"
Because services are now stored in Insight you have to use the lookup object in order to get the name, something like this:
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It is only available if you are on the Premium plan, that will enable Insight. But you should still be able to get the service on the standard plan according to the documentation, maybe try and see if this works:
{{#issue.affectedServices}}
* Service: {{name}}
{{/}}
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@Mikael Sandberg that still shows up blank in the email.
I even inspected the json for the issue there is only service id option there.
not sure what to try with this.
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The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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