using jira service management, in datacenter version 5.12.8, is there any way to tell if a comment has been written shared with the customer or is internal? Because it seems to me that this functionality was there until not so long ago in JSM and now I cannot find it.
Hi @KALOS ,
To identify the comment whether it is internal in a ticket you should be able to see a label "Internal"in the top right corner of the comment and if the label isn't present then the comment is shared with customer.
Regards,
Mayuresh
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