is there any way to tell if a comment has been written shared with the customer or is internal?

KALOS
Contributor
August 8, 2024

 

using jira service management, in datacenter version 5.12.8, is there any way to tell if a comment has been written shared with the customer or is internal? Because it seems to me that this functionality was there until not so long ago in JSM and now I cannot find it.

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Mayuresh Kamble
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August 8, 2024

Hi @KALOS ,

To identify the comment whether it is internal in a ticket you should be able to see a label "Internal"in the top right corner of the comment and if the label isn't present then the comment is shared with customer.

comment.png

Regards,
Mayuresh

KALOS
Contributor
August 8, 2024

@Mayuresh Kamble thank you for your reply, I understood and solved it.

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