is it possoble to store user data in the user profile instead of fetching datas per ticket?

[Alain]

is it possoble to store user data in the user profile instead of fetching datas per ticket?

[Kian Stack Mumo Systems]

@Alain, 

What sort of data are you trying to store, and what sort of problem are you trying to solve?

There are ways out there to store information about the users, but the best solution for you depends on the problem you are trying to solve.

Thanks,

Kian

[Alain]

What i need to do is the below:

we are using MindroSync to fetch data from okta example Country and City

I need to store the country and city of the user in his profile from okta, so when he creates ticket in our portal, we can assign approval on the ticket based on his location

Example if country = X and City = Y so the user @User should approve 

The approval matrix is per city and country and unfortunately Mindro sync fetch the data per ticket which take almost 30 sec to bring the data so the post function containing the script is bypassed as it founds country = null

Thanks

[Kian Stack Mumo Systems]

@Alain, 

How many users do you have? Have you looked at creating your users in the included Assets functionality? Then you could define the approver per user or store the city and country.

[Alain]

Thanks man for the help

but should i do this for all the users more than 10k users? also i checked the document i get the attached i couldnt find where to add details

[Alain]

[Kate Pawlak _Appsvio_]

@Alain you have to go under Project settings > Features and change toggle Customer service management to on.

[Kian Stack Mumo Systems]

@Alain, 

Yeah, for 10k users that would be a lot. Has it always taken so long to get the information from mind pro?

If so, what is the trigger you are using to set the approver?

Thanks,

Kian

[Kate Pawlak _Appsvio_]

Hi @Alain

As I see that you use Premium plan, you can try the customer service management feature from Atlassian. It's new and with basic functionalities.

If you need more advanced solution, I can recommend app developed by my team: Customer & Organization Management for Jira Service Management. With this app you can store additional information about customers and organizations and also use them in different places in Jira, such as filters, configuring SLAs, queues, etc. This data can be provided using import from CSV or REST API. What is unique, this data can be provided by customers on the customer portal and available from their customer profile (these options are not available in the native solution mentioned above). But of course, they can be also updated by agents (or any user which has a dedicated permission to do it).