invited team member doesn't see boards in project

[Kevin Cocco]

Hi Guys

i've invited a team member to a team managed software project and gave him admin rights, i even made him to the lead of the project, but he can still not see the boards (dropdown) in the left navigation bar.

what else do i need to do?

Thanks and best,

Kevin

[John Funk]

Hi Kevin,

Team-managed projects just have a single board. What boards are they trying to see?

[Kevin Cocco]

Hi John, 

thanks for supporting. Well what i mean with boards is timeline, board, list etc.

and this is what the other admin sees that i invited

 

[John Funk]

Is the other Admin able to click the Create button and see the project? 

[Kevin Cocco]

yes he can see the project and is also able to create epics stories etc. in this project

[John Funk]

So as soon as he creates an issue - he gets the above screenshot for all of the issues on that project where he can't see the other functions?

[Kevin Cocco]

the above screenshot shows create new issue modal which appears when clicking on "create", by default the according project (which i'm referring to in my request) is selected.

- so he can create new issues

- he can see the list of existing issues & can edit them

x but he can not see any boards in the project navigation bar on the left side

[John Funk]

And he is the only one on the project that cannot see them? Has he tried a different browser? Or cleared his cache? Or tried with Incognito mode?

[Kevin Cocco]

no he's not the only one but the only admin. i've also invited other members but they don't see it either.

yes he tried in inkognito..

[John Funk]

You should open a support ticket with Atlassian to see what they say. Please post back here with the Resolution. 

https://support.atlassian.com/contact/#/

[SAzaruddin_mp]

Hi Kevin,

Ensure that the board's permissions are set correctly. Sometimes, boards may have specific permissions that restrict visibility to certain users

Ensure that the board is not a private board. Private boards are only visible to the creator unless shared explicitly.

Thanks,

Azaruddin

[Kevin Cocco]

Hi Azaruddin,

i did already, project access is open and permissions are standard..

i also tried to edit atlassian.net/secure/admin/roles/EditUserProjectRoles! but i can't add the project, is it because it is a team-managed one, do i need to migrate to a company-managed?

Best,

Kevin