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integrate JSM Assets data into an external website and vice versa?

Ran Mor Gen
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March 23, 2024

I would like to build a website as a frontend and integrate JSM Assets data from the CMDB.

For example:

Our CMDB has an Object Schema with many objects, attributes etc.

For that, I would like to display and be able to edit that information through an external website. I guess I'll need to build a JSM app to get / set the data through a technical user account with an API token and integrate that app with an iframe into a website?


Appreciate everything that points into the right direction :)


2 answers

1 accepted

3 votes
Answer accepted
Kuan Yi Ming _ServiceRocket_ March 23, 2024

Hi Adrian,

You can retrieve your asset details by the following method:

1) With your API token for authentication, find the workspace ID using the GET /rest/servicedeskapi/assets/workspace API call.

2) The assets can be retrieved via the Objects API here:

Yi Ming

0 votes
Joseph Chung Yin
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March 24, 2024

@Ran Mor Gen -

Welcome to the community.  I am glad that @Kuan Yi Ming _ServiceRocket_ suggestion worked out for your ask.  Beside using custom REST APIs programming, you may also want to check out to see if there are any third party add-ons from Atlassian Marketplace which can give you the functionality and reduce the complexity on your development to achieve your goal -

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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