Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

insert variable to service-desk notification that is not in the list of available variables

Cornelia Schallaböck
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 16, 2021

Hi!

Is it possible to reference eg. the creation-date of an issue within the jira-service-desk customer-notification-mail?

That means, are there only Variables available, which are in the drop-down list or all fields of the ticket? 

something like ${issue.creationdate} - but this does not work.

Regards Cornelia

2 answers

0 votes
Boris Berenberg - Atlas Authority
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 26, 2021

We support the created date in our Templates in Notification Assistant for Jira

0 votes
Brant Schroeder
Community Champion
April 21, 2021

@Cornelia Schallaböck 

Unfortunately what they provide is what you get.  I believe the email app JEMH allows you to do more but it as an app and costs additional money. Enterprise Mail Handler for Jira (JEMH) | Atlassian Marketplace

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

Atlassian Community Events