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insert variable to service-desk notification that is not in the list of available variables

Hi!

Is it possible to reference eg. the creation-date of an issue within the jira-service-desk customer-notification-mail?

That means, are there only Variables available, which are in the drop-down list or all fields of the ticket? 

something like ${issue.creationdate} - but this does not work.

Regards Cornelia

2 answers

We support the created date in our Templates in Notification Assistant for Jira

0 votes
Brant Schroeder Community Leader Apr 21, 2021

@Cornelia Schallaböck 

Unfortunately what they provide is what you get.  I believe the email app JEMH allows you to do more but it as an app and costs additional money. Enterprise Mail Handler for Jira (JEMH) | Atlassian Marketplace

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