import issues with multiple comments

Question

Hello, i already followed many topics but i'm unable to import issues through csv with multiple comments in a service management project. here my csv: summary,Assignee,Reporter,Description,comment,comment Ticket #36236,user1@mail.com,user2@mail.com,"here's the description","01/01/2012 10:10; ; a first comment.","01/01/2012 13:10; and are IDs extracted from an export of users from jira admin. i tried to put their mail address because it works for the columns assignee and reporter but i also have the error above. Can you explain me what's wrong in my csv construction please? regards

ROUSSEAU Corentin · Answer

hi @Marc -Devoteam-

I succeeded with these settings:

Ticket #36236,user1@mail.com,user2@mail.com,"here's the description","03/11/21 10:10 AM;<iduser1>; a first comment.","03/11/21 10:12 AM;user2@mail.com;a second comment"

from config file:

"config.date.format" : "dd/MM/yy h:mm a"

Thanks a lot.

ROUSSEAU Corentin · Answer

Hi @Marc -Devoteam-

I add the seconds so I have exactly what you writed.

But I still have the same issue: "Commenter named null not found. Creating issue with currently logged in user instead"

Can you confirm me that I can't use mail address as I use for assignee and reporter for the comments's authors?

regards.

Marc -Devoteam- · Answer

Hi @ROUSSEAU Corentin

It is probably an issue with the date time format.

Check you date time format in the instance.

But you probably miss the seconds option, if your date time is correct.

The comment line should look like:

"01/01/2012 13:10:00;<iduser2>;a second comment"