Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


iPhone app access for service desk customer

One of our service desk customers would like to use the Jira iPhone app to log requests/receive notifications. They say the mobile browser portal experience isn't great.

Having done some reading it seems that the app is designed for the back-end team and not for customers - and customers cannot login to it.

Is this correct?


A secondary question - it seems a service desk can have plain "customers"/"organisations" which are registered in the left-hand blade of the agent screen of the service desk. However, if you drill into the project settings in the "People" section, one can also add people here and assign a "Service Desk customer" role to that person. What's the difference? I note that existing customers at the top-level don't show up in the project settings > people area.

2 answers

1 vote
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 18, 2023

Hi @Joe Wilkinson ,

If you are open to a solution from the Atlassian Marketplace you might want to look at the app our team has been working on. 

Mobility for Jira comes with two mobile apps for iOS & Android which both can be used without limitation once the Jira add-on has been installed.

  • Mobility for Jira - Portal (iOS, Android) for customers to create tickets. It has Push Notifications and supports a variety of popular 3rd party apps such as Refined, ElementsConnect, Forms, Assets, DynamicForms, etc.
  • Mobility for Jira - Team (iOS, Android) for Jira users and agents.

The app is priced based on your Jira user tier. JSM Customers are free.

Kind regards,

The Mobility Team

1 vote
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 18, 2023

Hi @Joe Wilkinson ,

Regarding your second question,

Both People and Customer are different. Customers are users who can create tickets on your service desk portal.
People are generally users who actually work on those tickets and are internal to your organization. 

Users who are in the "service-desk-team" role in the people's section are actually agents and count towards the agent license.

Please read complete description here

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events