Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how to write a Automation rule to move from one status to another status when replied to a mail

how to write a Automation rule  to  move from one status to another status when replied to a mail

1 answer

0 votes

Hello @Rahul,

Welcome to Atlassian Community!

On Jira Service Management, some templates already contain an automation rule that does that, but if it doesn’t, there is one on the automation library where you can just edit to add the desired statuses.

Please, go to Project settings > Automation > Automation. Click on Library and select “When a comment is added > update the status”.

Screen Shot 2021-07-16 at 16.43.52.png

Then, you can edit the statuses to the desired ones. 

This automation will work for any comment added via email or via the portal.

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

87 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you