how to set that two users will see the queue in servicedesk if users is not a even part of tickets

Varsha Gupta July 13, 2021

users is not a reporter,assignee as well as request participants

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Adam Rypel _MoroSystems_
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July 13, 2021

Hi @Varsha Gupta ,

users do not need to be any of that to see queues. Queues work as a JQL filters, so you can set whatever you want in there.

They need to have Service Desk Agent license though (along with project role according to the permission scheme - Service Desk Team). 

See these documentations: 

https://confluence.atlassian.com/servicemanagementserver/setting-up-queues-for-your-team-939926328.html

https://support.atlassian.com/jira-cloud-administration/docs/customize-jira-service-management-permissions/

Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 13, 2021

Alternative to being an agent in the JSM project…If they happen to have a JSW or JWM license the can also see if the have Browse permission.

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