Hi @Varsha Gupta ,
users do not need to be any of that to see queues. Queues work as a JQL filters, so you can set whatever you want in there.
They need to have Service Desk Agent license though (along with project role according to the permission scheme - Service Desk Team).
See these documentations:
Alternative to being an agent in the JSM project…If they happen to have a JSW or JWM license the can also see if the have Browse permission.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.