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how to set corresponding Approver groups based on the selected Team Approver custom field values ?

Ananthakumaran March 4, 2024

I have created a Team Approver Custom field with a Select List (multiple choices) and it has about 20 values. Then i have another custom field named Approver groups with  a Group Picker (multiple groups) and it  also has about 20 groups corresponding to the Team Approver. The question is whenever i select one or more Team Approver values, the corresponding Approver group value of that Team approver should get appended in that group values. I have tried this and accomplished using about more automations but the approach is very long and slow processing. Please provide me a short or futuristic solution and any working solution would be appreciated.Screenshot 2024-03-04 145731.pngScreenshot 2024-03-04 145843.pngi have provided the screenshots for reference.  

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

Hi @Ananthakumaran 

Why are you using the Advanced JSON format not just selecting the field? 

Ananthakumaran March 4, 2024

Hello, Sir @John Funk.
I appreciate your reply. Whenever i am selecting the fields only one value which is selected first is getting appended or updated and other values aren't getting updated or appended. I tried this method, and it helped me fulfill my criteria, but it takes a while, and I was concerned that it would have an impact on performance. I decided to share this in the community in hopes of getting some assistance from those who are knowledgeable about it and solving my problem.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

Doing the field directly instead of the advanced JSON will be no more performance impacting. I would go with what works. 

Ananthakumaran March 6, 2024

Hi @John Funk , Thanks for your reply. can you please suggest me a method to overcome this or help me with a best approach to achieve this functionality.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

Do what you have done, except just select the field instead of More Options. 

Then put the values in that field. 

Ananthakumaran March 6, 2024

Hi @John Funk , i have about 25 team approver values and the corresponding approver group values. If i go with your approach i need to create about 25 automations and that will become nasty. So i am in search for a simple and crisp approach to achieve this. Is there any way you can assist me with?

 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Well, I wouldn't say that 25 team approver values is very simple or crisp!! 

See if this article helps you: https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-add-a-specific-list-of-approvers/ba-p/869692

 

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