how to modify (default?) Issue Layout if Request Type is None

[Ellen Laszlo]

Alternately, how to populate Request Type for Issue that is created using Automation "Create a new issue"  

[G subramanyam]

Hi @Ellen Laszlo welcome to the Jira Service Management community. I'm glad to answer your query. Kindly let me know if you are using the Jira Classic or Cloud? 

Meanwhile, I found below articles that might quickly help you- https://support.atlassian.com/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/ 

https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-field-layout-of-your-issue-view/

[Ellen Laszlo]

that link is giving me a "404" error

i am using Jira Classic in the cloud