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how to modify (default?) Issue Layout if Request Type is None

Ellen Laszlo
Ellen Laszlo December 4, 2020

Alternately, how to populate Request Type for Issue that is created using Automation "Create a new issue"  

 

Annotation 2020-12-04 100347.jpg

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G subramanyam
G subramanyam
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December 4, 2020

Hi @Ellen Laszlo welcome to the Jira Service Management community. I'm glad to answer your query. Kindly let me know if you are using the Jira Classic or Cloud? 

Meanwhile, I found below articles that might quickly help you- https://support.atlassian.com/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/ 

https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-field-layout-of-your-issue-view/

 

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Ellen Laszlo
Ellen Laszlo December 4, 2020

that link is giving me a "404" error

i am using Jira Classic in the cloud

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