how to hide a project from jira service management help center

Ana Laura de Melo February 7, 2023

how to hide a project from jira service management help center

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Joseph Chung Yin
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February 7, 2023

@Ana Laura de Melo -

Go to the project in question, and access Project settings >. Customer permissions section -

Enable the option highlighted in the image below

2023-02-07_12-56-17.png

So, customers (who have access to the project) are added by agents/project admins.  Any customer who are not added to the project, he/she will not see the project via the main portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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